Privacy policy

1. Introduction

At Atlantic Mood, we respect the privacy of everyone who visits our website, makes a purchase or signs up for our communications.

This Privacy and Cookie Policy explains what information we collect, how we use it, who we may share it with, and the choices you have about your personal data and cookies.

2. Information we collect

We may collect information when you browse our website, place an order, create an account, subscribe to our newsletter or contact us.

This may include contact details such as your name, email address, shipping address, billing address or phone number; information about your orders, payments, exchanges, returns or purchases; technical data about your device, browser, IP address and activity on our website; and your preferences and interactions with our marketing communications.

3. How we use your information

We use personal data to process orders and payments, arrange shipping, manage exchanges and returns, contact you about your purchases, provide customer support, maintain and improve the security and functionality of our website, understand how our services are used and improve your browsing experience. Where you have given your consent, we may also send you news, launches, promotions and other content from Atlantic Mood.

You can unsubscribe from our marketing emails at any time using the link in any email or by contacting us.

We do not sell your personal data.

4. Third-party services

We use third-party services to run our online store. These providers may process personal data on our behalf.

They may provide ecommerce, payment processing, shipping, email marketing, website analytics, customer support, social media or advertising services.

Our store currently runs on Shopify and uses analytics tools such as Google Analytics. We may also use email marketing, measurement, advertising or user experience tools, including Klaviyo, Meta, TikTok, Hotjar or similar services, when they are integrated with our website and in accordance with applicable law.

5. How long we keep your data

We keep your personal data for as long as needed to manage our relationship with you, provide our services, meet legal obligations, resolve issues or handle potential claims.

When the data is no longer needed for these purposes, it will be securely deleted or anonymised.

6. Your rights

Applicable data protection law gives you rights over your personal data.

You may request access to, correction or deletion of your data, object to or request a restriction on its processing, or ask for your data to be transferred. You may also withdraw your consent where processing is based on it.

If you believe your data has not been handled in accordance with applicable law, you may lodge a complaint with the relevant data protection authority.

7. Cookies

Cookies are small files stored on your device when you visit a website.

Atlantic Mood uses cookies needed to operate the online store, including those that support browsing, the cart, checkout, security and order management.

With your permission, we may also use analytics, personalisation or marketing cookies to understand how the website is used, improve your experience, measure the performance of our activities and show you more relevant content or communications.

These cookies may be set by us or by third parties whose tools we use to run the store, analyse website traffic, manage social media, advertise or send marketing communications.

8. Managing cookies

When you visit our website, you can accept, reject or manage non-essential cookies through the available preferences panel.

You can also change your browser's cookie settings at any time. Please note that disabling certain cookies may affect how some parts of the website work.

9. Changes to this policy

We may update this Privacy and Cookie Policy to reflect legal, technical or operational changes.

The current version is always the one published on this page.

10. Contact

If you have any questions about our privacy practices or this Privacy and Cookie Policy, or wish to exercise your rights under applicable law, email us at hola@atlanticmood.es or write to us at C/ Venezuela 2, 36540, Pontevedra, Spain.

For the purposes of applicable data protection law, Atlantic Mood, as identified in our Terms and Conditions, is the controller of the personal data processed through this website.