Shipping & returns
Shipping
We ship to Spain and countries within the European Union.
Shipping options
Orders of €65 or more qualify for free standard shipping to mainland Spain and the Balearic Islands, with estimated delivery in 3–5 working days.
Where available, you can choose express shipping for an additional €2. Estimated delivery is 24–48 hours (1–2 working days).
Shipping rates
Shipping costs are calculated and shown at checkout before you place your order.
For orders under €65, or destinations not covered by our free-shipping offer, the following standard rates apply:
- Mainland Spain€4.99
- Balearic Islands€5.99
- Mainland Portugal€5.99
- Canary Islands€20
- Other European Union countries€30
- Ceuta and Melilla€40
Mainland Portugal, other European Union countries, the Canary Islands, Ceuta and Melilla are excluded from our free-shipping offer unless stated otherwise at checkout.
Processing and delivery
Processing may take a little longer during launches, promotions or periods of high demand.
Delivery times are estimates and may vary depending on the destination, carrier or circumstances beyond Atlantic Mood’s control.
Once your order has shipped, we’ll send you the details you need to track it, provided the selected carrier offers tracking.
Canary Islands, Ceuta and Melilla
Shipping conditions, costs and delivery times for the Canary Islands, Ceuta and Melilla may differ from those for mainland Spain and the Balearic Islands.
Orders sent to Ceuta or Melilla may be subject to local taxes, duties, customs procedures, handling fees or other charges at the destination. The customer is responsible for any such costs.
Atlantic Mood is not responsible for delays caused by customs procedures, inspections, administrative processes or circumstances beyond our control.
Delivery address
You are responsible for providing a complete and accurate delivery address when placing your order.
Atlantic Mood is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete shipping details supplied by the customer.
Delivery issues
If there is a problem with your delivery, email us at hola@atlanticmood.es and include your order number.
We’ll help you resolve the issue with the relevant carrier.
Returns
You have 14 calendar days from the date you receive your order to request an exchange or return.
Return conditions
All items must be returned in perfect condition, unworn and suitable for resale.
To qualify for a return, items must be:
- Unworn, unwashed and undamaged
- Free from stains, odours, make-up, perfume, deodorant or any other signs of wear
- Returned with all original tags attached
- In their original packaging whenever possible
Items that do not meet these conditions may be rejected and sent back to the customer.
How to request a return
Complete the returns form on our website:
We’ll ask for your order number, the items you wish to return and the reason for your request. This helps us process your return and improve our products.
You’ll find the full return instructions at the end of the form. Items must be returned in their original condition, with all tags attached and in their original packaging whenever possible.
Send your return to the postal address provided in the form instructions. You may use any carrier or shipping method you prefer. You are responsible for the parcel until Atlantic Mood receives it.
Once you have sent the parcel, email a clear photo of the carrier’s receipt or proof of postage, together with your order number, to hola@atlanticmood.es.
You are responsible for the return until it reaches Atlantic Mood.
Return shipping costs
The customer covers the shipping costs for exchanges and returns, unless the item is faulty or Atlantic Mood has made an error.
You are responsible for packing the items securely and covering the associated return costs.
We recommend using a tracked service. Atlantic Mood is not responsible for return parcels that are lost, damaged or sent without tracking.
Sale and discounted items
Items bought during a promotion or sale can be exchanged or returned within 14 calendar days of delivery, provided they meet the return conditions above.
Faulty or incorrect items
If you receive a faulty, damaged or incorrect item, complete the returns form or email hola@atlanticmood.es. Include your order number and clear photos of the issue.
Once we have reviewed your case, Atlantic Mood will cover the return shipping costs and arrange either a replacement or a refund, as appropriate.
Refunds
Once we receive and inspect your return, we’ll issue the refund to your original payment method.
The time it takes to appear in your account depends on your bank or payment provider.
The customer covers the return shipping costs unless the item is faulty or Atlantic Mood has made an error.