FAQ

Once you complete your purchase, we’ll send a confirmation email with your order details. If you can’t find it, check your spam or junk folder.

If it still hasn’t arrived, email us at hola@atlanticmood.es using the email address you entered at checkout.

If you need to change or cancel your order, email us at hola@atlanticmood.es as soon as possible.

We’ll do our best to help, but we can’t guarantee changes or cancellations once your order has been prepared or shipped.

We accept the payment methods shown at checkout. All transactions are processed securely through our payment platform.

We ship to Spain and countries within the European Union.

We don’t currently ship outside the European Union.

Free shipping on orders over €65 to mainland Spain and the Balearic Islands (3–5 working days).

For orders under €65, or destinations outside mainland Spain and the Balearic Islands, standard shipping rates are:

• Mainland Spain: €4.99
• Balearic Islands: €5.99
• Mainland Portugal: €5.99
• Canary Islands: €20
• Rest of Europe: €30
• Ceuta and Melilla: €40

Yes. You can add express shipping at checkout for an additional €4.99, with delivery in 24–48 hours (1–2 working days) to mainland Spain and the Balearic Islands.

Orders to Spain and countries within the European Union are prepared and dispatched from our warehouse within an estimated 2–5 working days.

Processing may take a little longer during launches, promotions or periods of high demand.

Yes. Once your order has shipped, we’ll send you the details you need to track it, provided the selected carrier offers tracking.

Shipping conditions, costs and delivery times for the Canary Islands, Ceuta and Melilla may differ from those for mainland Spain and the Balearic Islands.

These destinations may be excluded from free-shipping offers and may be subject to local taxes, duties, customs procedures or handling fees.

Yes. You have 14 calendar days from the date you receive your order to request an exchange or return. This applies to both full-price and discounted items.

Read the full instructions on our Shipping & returns page.

Items must be returned in perfect condition: unworn, unwashed and free from stains, odours, make-up, perfume, deodorant or any other signs of wear.

All original tags must remain attached. Please use the original packaging whenever possible.

The customer covers the shipping costs for exchanges and returns, unless the item is faulty or Atlantic Mood has made an error.

Atlantic Mood is not responsible for return parcels that are lost, damaged or sent without tracking.

Yes. Items bought during a promotion or sale can be exchanged or returned within 14 calendar days of delivery, provided they meet our return conditions.

Complete the returns form with your order number, the items you wish to return and the reason for your request. You’ll find the full instructions and return address at the end of the form.

You can use any carrier you prefer. Once you have sent the parcel, email a photo of your receipt or proof of postage and your order number to hola@atlanticmood.es.

You are responsible for the return until it reaches Atlantic Mood. We recommend using a tracked service.

Once we receive and inspect your return, we’ll issue the refund to your original payment method.

The time it takes to appear in your account depends on your bank or payment provider.

Check the Size Guide before placing your order.

If you’re between sizes, email us at hola@atlanticmood.es and we’ll help you choose.

We do our best to show each product as accurately as possible. Colours may vary slightly depending on your screen or device.

We may restock some pieces, but we can’t guarantee that every design will return. Check our website and social channels for updates.

Email us at hola@atlanticmood.es. We’ll get back to you as soon as we can.